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Keywords: Customer satisfaction
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Journal Articles
Journal:
Public Administration and Policy
Public Administration and Policy (2024) 27 (2): 167–181.
Published: 16 August 2024
...Asmat Ara Shaikh; Arya Kumar; Apoorva Mishra; Yasir Arafat Elahi Purpose This article examines customer satisfaction in using banking services through Artificial Intelligence (AI) in India. It addresses two questions: first, will customers perceive AI technology as a reliable and efficient...
