Keywords: Customers
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Journal Articles
Policing: An International Journal (1997) 20 (4): 665–679.
Published: 01 December 1997
... enabling more efficient resource utilisation for operational policing, devolution of decision‐making, standardisation of procedures and practices and improvement in customer service. In Phase II of Arbiter, which involved restructuring the remaining departments, the focus was on redeployment of sworn...

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