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Keywords: Emotional labour
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Journal Articles
Emotional labour and burnout among police officers
Available to Purchase
Journal:
Policing: An International Journal
Policing: An International Journal (2023) 46 (3): 477–489.
Published: 25 April 2023
...Benjamin Hopkins; David Dowell; Joe Flitton Purpose With rare research access to the police service in the United Kingdom, the authors investigate levels of burnout and the performance of emotional labour. Design/methodology/approach Using 330 surveys completed by serving police officers...
Journal Articles
Contrasting emotional labor and burnout in civilian and sworn law enforcement personnel
Available to Purchase
Journal:
Policing: An International Journal
Policing: An International Journal (2020) 43 (2): 314–329.
Published: 09 March 2020
...Ian T. Adams; Sharon H. Mastracci Purpose This study introduces emotional labor into an analysis of multiple dimensions of burnout in sworn and civilian employees across three law enforcement agencies. Design/methodology/approach Using data from a survey of law enforcement employees...
