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Keywords: SERVQUAL
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Journal Articles
Evaluating the police service quality for handling traffic crash reporting: A combined MCDA and LCA approach
Available to Purchase
Journal:
Policing: An International Journal
Policing: An International Journal (2017) 40 (2): 410–425.
Published: 15 May 2017
... class analysis (LCA). Moreover, this study presents the design of a web-based survey on the basis of the SERVQUAL approach to detecting strengths, opportunities and threats with crash reporting to the police at a strategic level. Transportation stakeholders (e.g. researchers, authorities, consultants...
Journal Articles
Assessing the quality of police services using SERVQUAL
Available to Purchase
Journal:
Policing: An International Journal
Policing: An International Journal (2006) 29 (1): 92–105.
Published: 01 January 2006
...Mike Donnelly; Neil J. Kerr; Russell Rimmer; Edward M. Shiu Purpose The purpose of this paper is to explore the application of the SERVQUAL approach to assess the quality of service of Strathclyde Police in Scotland. Measuring service quality in public services is fraught with difficulty...
