...) the authors performed hierarchical multiple regression analyses, predicting four criteria – performance, satisfaction, retention, and health – at three consecutive time points (after two years of academy training, after six months of field training, and after the first work year). Findings – No group...

... performance and actual service inversely affects citizen satisfaction with the way the police handle encounters. This finding persists for both voluntary (e.g. breaking and entering victims) and involuntary (e.g. traffic citations) police encounters. Our results also suggest that the scope of the expectancy...

... of safety and satisfaction with police services. Overall satisfaction, using regression analysis, was predicted by policing variables such as service delivery, handling problem situations, and interpersonal skills. Night walking safety, using discriminant analysis, was dependent on personal factors...

...Abdi M. Kusow; Leon C. Wilson; David E. Martin Empirical findings on the determinants of perceived satisfaction with the police generally have been sparse and inconclusive. More importantly, most studies have failed to control for the confounding effects of race and residential location...