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Keywords: Service levels
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Journal Articles
Models of satisfaction with police service
Available to Purchase
Journal:
Policing: An International Journal
Policing: An International Journal (2009) 32 (2): 297–318.
Published: 29 May 2009
... of guilt of the officers, but it did not affect satisfaction with police services (Chermak et al., 2006). Police Public opinion Attitudes to the police Customer satisfaction Service levels United States of America Within the professional model of policing, officers delivered service...
Journal Articles
Assessing the quality of police services using SERVQUAL
Available to Purchase
Journal:
Policing: An International Journal
Policing: An International Journal (2006) 29 (1): 92–105.
Published: 01 January 2006
... Scotland Service levels SERVQUAL Police The aim of this paper is to report an exploratory study using the SERVQUAL approach to assess the quality of Strathclyde Police services, one of the largest police forces in the UK. The governance of Strathclyde Police is the responsibility of a Joint...
Journal Articles
Handling emergency calls for service: organizational production of crime statistics
Available to Purchase
Journal:
Policing: An International Journal
Policing: An International Journal (1998) 21 (4): 576–599.
Published: 01 December 1998
... enforcement, calls for police assistance regarding sexual abuse were still transformed to a less serious offence. Crime Emergency services Police Service levels The significant decrease in crime in America’s cities has led researchers, police and the general public to question why this lower...
Journal Articles
Policing in public housing: Using calls for service to examine incident‐based workload in the Philadelphia Housing Authority
Available to Purchase
Journal:
Policing: An International Journal
Policing: An International Journal (1998) 21 (4): 618–631.
Published: 01 December 1998
... of occurrence is minimal. Council housing Police Service levels Over the previous three decades an extensive body of literature has developed in the areas of police productivity and delivery of services, focusing almost exclusively on general‐service police departments (Chaiken et al...
