Crisis management: a survey of property development firms

A study of property developers in Singapore showed that their crisis management capabilities are influenced by their size and opinion. Developers generally concentrate on preparing formal procedures to deal with crises pertaining to breakdowns. Explicit procedures to deal with crises in the areas of psychopathology and human resource factors were often found lacking. Few developers implement damage containment mechanisms for external information attack and human resource factors, much less effect the same for psychopathic attacks. Developers have identified the key personnel, tasks, services and products necessary to conduct business operations. However, the ability of developers to recover from crisis situations is hampered by the lack of alternative sites for their critical operations and backups to crucial business function. Although it is the requirement of the developers to discuss the lessons learned for those involved in accidents and crisis, the ability to learn from past mistakes is often impeded by the assignment of blame.