Facilities performance: achieving value‐for‐money through performance measurement and benchmarking Available to Purchase

Reviews the techniques of performance measurement and benchmarking in the context of the performance of facilities‐oriented costs. States that performance measures should relate to: quality, delivery, cycle time, and waste. Concludes that it is important to place benchmarking and performance measurement of facilities within the overall strategy and aims of the organization to get a true picture of the overall performance equation.