... their existing performance and how willing the institution might be to actually prosecute failure. It also revisits the issue of institutionalised benchmarking of standards. Intriguingly, there are islands of almost perfect compliance, which offers an interesting contrast and raises further research questions...

... service charges. This assessment was performed by benchmarking commercial service charge documents provided to retail occupiers at UK shopping centres against the RICS Code’s financial reporting requirements. Design/methodology/approach – Data were generated from direct analysis of actual service...

..., Goodhartian, consequences of ever greater reliance on cost per m² as not just an indicator but a target. © Emerald Group Publishing Limited 2009 Performance measures Input/output analysis Customer satisfaction Benchmarking Charles Goodhart, a former chief economic advisor...

...Michael Pitt; Matthew Tucker Purpose This paper aims to examine the state of knowledge of performance measurement in facilities management, in particular regarding the concepts underlying benchmarking in relation to its ability to drive innovation in the industry. Design/methodology/approach...

... © MCB UP Limited 2001 --> Benchmarking Construction management Benchmarking building costs Keywords: Benchmarking, Construction management The latest BCIS Study of Average Group Element Prices presents £/m²group elemental prices for a variety of building...

... achieving successful ISO certification. © MCB UP Limited 1999 Property management Quality ISO 9000 Benchmarking Certification With rising expectations of the people and economic growth in Singapore, there is a growing awareness of the need among building owners, professionals...

...”; and private companies go through expensive tendering exercises resulting in a contract worth very little. It is imperative to get it right. © MCB UP Limited 1994 Benchmarking BP Exploration Cost reduction IBM UK Ltd Partnering Private sector Public sector Strategic facilities management...

...B.J. Varcoe Reviews the techniques of performance measurement and benchmarking in the context of the performance of facilities‐oriented costs. States that performance measures should relate to: quality, delivery, cycle time, and waste. Concludes that it is important to place benchmarking...