Keywords: Commercial properties
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Journal Articles

Impact of facility management service quality on occupants' satisfaction and property reputation: evidence from Indian commercial properties using SERVQUAL model

Ashish Kumar, Sarel Lavy
Journal: Property Management
Property Management (2026) 44 (3): 515–538.
https://doi.org/10.1108/PM-04-2025-0034
Published: 11 December 2025
...Ashish Kumar; Sarel Lavy Purpose This study aims to understand the effects of the SERVQUAL dimensions of facility management on commercial occupant satisfaction and commercial property reputation in the National Capital Region (NCR), India. Design/methodology/approach The data for this study...
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Journal Articles

Performance of commercial and residential real estate investments in Ibadan property market, Nigeria

Olatoye Ojo, Daniel Ibrahim Dabara, Michael Tolulope Adeyemi Ajayi
Journal: Property Management
Property Management (2022) 40 (2): 169–191.
https://doi.org/10.1108/PM-07-2020-0046
Published: 21 October 2021
...., 2019). This study attempts to fill this gap by providing empirically validated data for an African emerging property market with respect to the performance of commercial and residential properties in Ibadan, Nigeria. Commercial properties Inflation-hedging Market maturity Residential properties...
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