... Property management Customer relations Commercial real estate Customer evaluations Quality in property management Quality in real estate management Organisations approach customer satisfaction in various ways when managing and improving their relationships with customers (Sandblad, 2007...

...Peter Palm Purpose The purpose of this paper is to analyse how the espousing of customer relations has evolved over time in the real estate sector. Has a shift occured within the Swedish real estate sector from product thinking towards customer thinking? Design/methodology/approach...

... and Stern, 1988 ; Jap et al., 1999 ; Kumar et al., 1995). Service industries Customer relations Real estate Office buildings Finland Traditionally, the business logic in renting business premises was to build the premises at the right location and then rent the premises...