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Keywords: SERVQUAL model
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Journal Articles
Journal:
Property Management
Property Management (2026) 44 (3): 515–538.
Published: 11 December 2025
... reputation Evidence-based research SERVQUAL model The study's contributions are multi-folded – First, it extends the research on understanding FM SQ's impact on occupant satisfaction. Using SQ dimensions from the SERVQUAL model, this study empirically analyzed the impact of tangibility, assurance...
