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Keywords: Service performance
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Journal Articles
Journal:
Property Management
Property Management (2020) 38 (3): 383–403.
Published: 04 May 2020
...Sumardi; Adji Achmad Rinaldo Fernandes Purpose The effect of the quality management system on service performance. The mediating effect of service quality on the influence of the quality management system on service performance. The mediating effect of product characteristics on the influence...
