...Rubiah Md Zan; Weng Wai Choong; Fitriyah Razali; Oti Amankwah Purpose This study examines the influence of healthcare facilities management (FM) variables on perceived service quality. It evaluates how the quality of healing environments, infrastructure and core healthcare services impacts...

...Sumardi; Adji Achmad Rinaldo Fernandes Purpose The effect of the quality management system on service performance. The mediating effect of service quality on the influence of the quality management system on service performance. The mediating effect of product characteristics on the influence...

...Samson Oluseun Ojekalu; Olatoye Ojo; Timothy Tunde Oladokun; Sumoila Aremu Olabisi Purpose Although a substantial amount of research on the effect of demographics on service quality perception can be found in the extant literature, practitioners and researchers in the built environment, especially...

...Samson Oluseun Ojekalu; Olatoye Ojo; Timothy Tunde Oladokun; Sumoila Aremu Olabisi Purpose The purpose of this paper is to examine factors influencing service quality of the property managers to the occupiers of shopping complexes in Ibadan, Nigeria. This was with a view to providing information...