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Keywords: Total quality management
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Journal Articles
Building quality housing services: A case study of quality improvement in local authority building services
Available to Purchase
Journal:
Property Management
Property Management (2003) 21 (4): 230–241.
Published: 01 October 2003
... associations with non‐profit‐making status is also adding to pressure for quality improvement by raising tenant expectations. Presents a case study of a total quality management initiative implemented within a local authority in Scotland facing precisely these pressures. The success of the quality improvement...
