From values to metrics: implementation of the balanced scorecard at a university library Available to Purchase

As part of an effort to develop a culture of assessment, the University of Virginia Library implemented the balanced scorecard in 2001. The adoption of the scorecard has forced the library to focus its assessment and statistical activities, and to identify and develop those measurements that actually make a difference. This article describes the implementation process and stresses the importance of coordinating the scorecard metrics, or measurements, with the organizational values of the library.