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Purpose
The paper aims to give a presentation of a rich dataset to illuminate graduate students' rating of their satisfaction with library collections and services.
Design/methodology/approach
The study is a qualitative investigation based on focus groups.
Findings
The paper finds that, although rich detail is provided, the study is part way through and data need more analysis for trends to emerge.
Research limitations/implications
The study is a research project which is ongoing.
Practical implications
Rich data collected are indicating areas for improvement in service, which will be synthesized as the research progresses.
Originality/value
It is rare for data of this richness to be offered to readers. It will help others by confirming or illuminating their own investigations.
© Emerald Group Publishing Limited
2006
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