ISO 9001: 2000 and managing change in a South African law firm library Available to Purchase

The purpose of the paper is to describe a personal journey, through identifying and managing change in a small law library.

The paper describes a simple approach to improving services and managing change in a small workplace solo library.

The paper shows that by using ISO 9001 audits as a tool for identifying weaknesses in existing systems, and applying the Plan‐Do‐Check‐Act principles, corrective actions were identified and implemented.

This paper gives simple, practical guidance for service identification improvement in small workplace libraries.