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Keywords: Assessment
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Journal Articles
Library user perceptions in 2017 and 2023: conducting a comparative data analysis to improve service quality
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics 1–12.
Published: 20 April 2026
... Researchers coded and compared comments from LibQUAL+ surveys distributed in 2017 and 2023 using NVivo. Initially, the libraries' assessment committee used open coding to review a set of comments submitted during the 2023 LibQUAL+ survey. Three researchers refined the categories into a codebook that included...
Journal Articles
Informing assessment training: library assessment practitioners’ perceptions of ACRL proficiencies
Available to PurchaseStephanie Marie Crespo Méndez, Robin Daniels, Jung Mi Scoulas, Rebecca Croxton, Starr Hoffman, Megan Oakleaf
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2026) 27 (2): 101–114.
Published: 20 January 2026
...Stephanie Marie Crespo Méndez; Robin Daniels; Jung Mi Scoulas; Rebecca Croxton; Starr Hoffman; Megan Oakleaf Purpose This study reports library assessment practitioner awareness of ACRL’s proficiencies for assessment in academic libraries, ranks each proficiency according to perceived importance...
Includes: Supplementary data
Journal Articles
Tracking academic engagement and library use: an eight-week student journaling at two public research universities
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2026) 27 (2): 177–190.
Published: 06 January 2026
... universities in the U.S. over an eight-week period. Design/methodology/approach As a companion to a one-time survey, this study utilized the Online Weekly Journal, a weekly journaling assessment in which students reported their campus activities, including library use, reasons for using the library...
Includes: Supplementary data
Journal Articles
First-gen and the library: a survey of student perceptions of academic library services
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2024) 25 (3-4): 127–142.
Published: 10 September 2024
... responses. The authors also determined the MISO Survey is a measure for assessing FGCS perceptions of library services. Originality/value This study adds quantitative evidence to research on FGCS and academic libraries, further demonstrating the importance of library services to FGCS. This study...
Journal Articles
An assessment of selection and acquisition practices in meeting library users' information needs at Kenyan National Museum Library
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2023) 24 (1): 43–50.
Published: 21 December 2022
... as a case study of Kenya Museums Library. © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Kenya Library Museum Assessment Acquisition practices Library users Information needs The objectives of this study are as follows: To find out...
Journal Articles
Assessing an academic library performance before and during the COVID-19 pandemic: a case study in UAE
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2021) 22 (3): 187–199.
Published: 11 November 2021
...Abdoulaye Kaba Purpose The purpose of this case study is to assess and compare the performance of an academic library, in the United Arab Emirates (UAE), before and during the coronavirus disease 2019 (COVID-19) pandemic. Design/methodology/approach The study is based on data collected from...
Journal Articles
Where do we grow from here? Assessing the perceived impact of a digital media commons on student success
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2021) 22 (3): 174–186.
Published: 26 October 2021
... and technical support. This research will serve as a reference point for institutions starting and/or assessing the direct impact of digital spaces on student success and learning outcomes. Originality/value Although there are many studies on the impact of academic libraries' services, space and resources...
Journal Articles
STEM undergraduate students: library use, perceptions and GPA
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2021) 22 (2): 137–148.
Published: 21 June 2021
..., whereas their use of library resources was positively correlated with their GPA (Scoulas and De Groote, 2019). Academic libraries Survey Assessment Undergraduate students Data reuse STEM disciplines © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights...
Journal Articles
Business pedagogy: a qualitative analysis to inform library support
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2020) 21 (2): 81–92.
Published: 05 May 2020
... Thompson can be contacted at: dthompson29@murraystate.edu 04 12 2019 09 03 2020 06 04 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Higher education Qualitative research Pedagogy Assessment Academic libraries Business...
Journal Articles
It looks nice, but does it work? Using student learning outcomes to assess library instructional spaces
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2019) 20 (3): 213–218.
Published: 29 October 2019
...Zoe Jarocki Purpose The purpose of this paper is to discuss how a mixed-methods approach to assessing student learning was used to determine the efficacy of redesigned library instructional spaces. Design/methodology/approach In 2017, the library at San Diego State remodeled a classroom...
Journal Articles
Genya Morgan O’Gara, Liz Woolcott, Elizabeth Joan Kelly, Caroline Muglia, Ayla Stein, Santi Thompson
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2018) 19 (3): 130–141.
Published: 04 October 2018
...Genya Morgan O’Gara; Liz Woolcott; Elizabeth Joan Kelly; Caroline Muglia; Ayla Stein; Santi Thompson Purpose The purpose of this paper is to highlight the initial top-level findings of a year-long comprehensive needs assessment, conducted with the digital library community, to reveal reuse...
Journal Articles
International STEM graduate students: reaching a deeper understanding
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2018) 19 (3): 153–165.
Published: 19 September 2018
... or STEM, the authors are unable to assess whether the response pool is representative of the university as a whole. Practical implications By understanding how international/STEM students may differ from other populations, libraries can better design spaces and services for these groups...
Journal Articles
Quality in museums and libraries: a comparison of indicators
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2018) 19 (2): 90–100.
Published: 14 May 2018
...Roswitha Poll Purpose The purpose of this paper is to define quality criteria for museum work and try to identify indicators for assessing such quality, using the well-known quality indicators for libraries as basis of comparison. Design/methodology/approach In 2016, the first international...
Journal Articles
Experience assessment: designing an innovative curriculum for assessment and UX professionals
Available to PurchaseRachel Fleming-May, Regina Mays, Teresa Walker, Amy Forrester, Carol Tenopir, Dania Bilal, Suzie Allard
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2018) 19 (1): 30–39.
Published: 05 February 2018
...Rachel Fleming-May; Regina Mays; Teresa Walker; Amy Forrester; Carol Tenopir; Dania Bilal; Suzie Allard Purpose While assessment and user experience (UX) have been identified as areas of growing focus in all types of libraries, there is currently little infrastructure to prepare students...
Journal Articles
How Canadian librarians practice and assess individualized research consultations in academic libraries: A nationwide survey
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2017) 18 (2): 148–157.
Published: 10 July 2017
... to evaluate this service, and assess its impact in order to ensure that the users are getting the most out of their sessions. The purpose of this paper is to gather information on the evaluation and assessment tools that Canadian institutions are using to obtain feedback, measure their impact and improve...
Journal Articles
Exploring undergraduate student experiences with information literacy
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2016) 17 (3): 241–251.
Published: 14 November 2016
... Limited Licensed re-use rights only Accountability Accreditation Assessment Information literacy Undergraduates Surveys This study analyzes the publically available 2014 and 2015 data from the Experiences with Information Literacy module of the National Survey of Student Engagement...
Journal Articles
Social networks and relational capital in library service assessment
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2016) 17 (2): 134–141.
Published: 11 July 2016
... relationships. Given the growing importance of engagement-focussed, expertise-based service models in research libraries, the failure of library assessment models to account for the relational value of librarian activities is problematic in justifying and incentivizing new strategic activities and understanding...
Journal Articles
Exploring academic e-book use: part II through focus groups and interviews
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2016) 17 (1): 83–92.
Published: 11 April 2016
... is a reliable assessment method in the examination of usage trends across e-book collections. Also, the study brings a human sentiment to the discussion of e-book discovery, access, and use. It provides the user community with a voice and left the authors with a deeper understanding of existing information...
Journal Articles
Exploring academic e-book use: part I through text analysis
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2015) 16 (3): 252–262.
Published: 09 November 2015
..., the methodology has significant strengths that drive us to continue to use in future studies. Melissa Goertzen can be contacted at: mjg2227@columbia.edu © Emerald Group Publishing Limited 2015 Academic libraries Assessment Usage statistics Electronic book Search behaviour Text analysis...
Journal Articles
Laying the groundwork for information literacy at a research university
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2015) 16 (1): 4–17.
Published: 13 April 2015
... trend of shrinking budgets that libraries are experiencing, what strategies can be employed by libraries that support large universities to plan IL instruction? The paper aims to discuss these issues. Design/methodology/approach – Inspired by curriculum mapping, staff in the library assessment...
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