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Keywords: Case studies
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2002) 3 (2): 59–68.
Published: 01 August 2002
...Judith A. Sessions; Alex Schenck; Aaron K. Shrimplin This case study presents data generated from Miami University Libraries’ participation in LibQUAL+™ 2000‐2001, a national service quality survey for libraries. Miami’s data are analyzed through a series of questions to identify client service...
Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2002) 3 (2): 68–73.
Published: 01 August 2002
... in LibQUAL+™ is also discussed. University libraries Service quality Case studies Washington State University is a land grant institution with a main campus in Pullman and branch campuses in Richland, Spokane, and Vancouver. The eight academic colleges of the university have faculty, staff...
