.... Academic libraries Assessment Case study Longitudinal data analysis LibQUAL+ Qualitative data The ways in which academic library users interact with library resources and services are constantly evolving with broader changes in society and technology. Comparing results from surveys conducted...

... improvement. Design/methodology/approach In this case study, members of the Enquiries team were randomly assigned into small groups that met every other month to provide constructive feedback on how they responded to customer enquiries. Enquiries were evaluated based on criteria such as the use...

... and impact, though clearly understood, was not universally appreciated. Implementation of the plan remains a substantial challenge. Research limitations/implications – Reliability is subject to the limitations inherent to qualitative methods. Single case study design limits generalizability...

... on a methodology eminently qualitative supported by a combination of research methods (literature review, construction and application of conceptual models for analysis and case study), the author examined LMLN's performance evaluation progress, focusing on the diachronic study of evaluative processes...