... possibilities. Originality/value – Exploring ways in which libraries can add value in the life of their customers must become a topic of conversation for librarians everywhere. The mandate to change is ever present and libraries need to introduce new and innovative services that add real value...

... to facilitate analysis. Findings It is difficult to be definitive as to core and additional services as individuals have differing interpretations of the terms. Changing customer demands and expectations, technological developments and the impact of a dynamic and complex economic environment suggest...