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Keywords: Continuous improvement
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2003) 4 (3): 113–121.
Published: 01 December 2003
... measurement is an essential part of the quality management and the continuous improvement of the university library and is an essential tool in planning the future service. This seems to be an issue in decline presumably because more and more users are copying and reproducing text electronically rather than...
