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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2016) 17 (2): 175–187.
Published: 11 July 2016
...Stephen Town; Katie Burn; Matthew Cunningham; Liz Waller; Emma Walton; Graham Walton Purpose – In higher education libraries, the concept of the user experience has increased in profile and importance. The concept of the “student as customer” has generated much debate but there is general...
