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Keywords: Customer service
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Journal Articles
LibQUAL+™ as transformative experience
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2002) 3 (2): 43–48.
Published: 01 August 2002
.... © MCB UP Limited 2002 Library services Public libraries Customer service Service quality Perceptions rule the universe – Bene Gesserit Saying (Herbert and Anderson, 1999, p. 326). Apart from the data derived from the LibQUAL+™ project, participation in LibQUAL+™ provides...
