...Michael Thomas Moore Purpose The purpose of this paper is to establish a data mining model for performing sentiment analysis on open-ended qualitative LibQUAL+ comments, providing a further method for year-to-year comparison of user satisfaction, both of the library as a whole and individual...

... of the field supplementing the insights normally available from the routine co‐citational analysis. Originality/value Specialties in biofuel research are identified and this may provide a valuable building block for future research. © Emerald Group Publishing Limited 2013 Data mining Research...