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Keywords: Expected services
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics 1–14.
Published: 07 May 2026
.... Convenience sampling was applied, and the data were analyzed in SPSS using descriptive statistics and paired-sample t-tests. Findings The findings reveal statistically significant gaps between perceived and expected services across all dimensions (p = 0.01). Students reported moderate...
