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Keywords: Gap analysis
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2009) 10 (2): 94–115.
Published: 03 July 2009
... can be contacted at: reza_jamali1984@yahoo.com © Emerald Group Publishing Limited 2009 Academic libraries Customer services quality Fuzzy logic Gap analysis Services are the major differentiator and source of competitive advantage for natural growth in today's global economy...
