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Keywords: ISO 9000 series
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2007) 8 (3): 189–196.
Published: 06 November 2007
... be contacted on Olwyn.Garratt@belldewar.co.za © Emerald Group Publishing Limited 2007 South Africa Libraries Change management ISO 9000 series This paper is a case study that documents the management processes by which the principles of ISO 9001: 2000 are being applied to measure library...
Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2007) 8 (2): 88–97.
Published: 10 July 2007
... libraries Customer services quality Assessment Knowledge management Italy ISO 9000 series Established in 1982 the Library of the Department of Statistics at the Bologna University is manned by 7.9 full time equivalent staff and has a stock of 31,200 books and statistical sources which occupy 1,984...
