...Tilak Hazarika; Banani Das; Shailesh Kumar Kaushal Purpose The purpose of this paper is to examine the validity and reliability of the scores of the LibQUAL® instrument in a university library in Assam, India. Design/methodology/approach The study adopted the paper version of the LibQUAL+®...

... Indian institute of technology India The integration of ICT into library and information services has emerged as an important factor in improving academic access and user experience in the current era of information expansion. ICT has completely changed the way that libraries provide services...

.../methodology/approach The data for present study were collected from postgraduate students of Delhi (India) and 248 valid responses were received through the survey. After reliability and validity tests, structural relationships between variables were studied. Findings The present study revealed that all...

...Dharmendra Trivedi; Atul Bhatt Purpose The purpose of this paper is to assess the expectation and perception of the users of a library of reputed special academic institute in India on quality of library services. The paper is an effort to identify a service gap within five SERVQUAL dimensions...

... (SQ) of Allama Iqbal Library (AIL), University of Kashmir, Srinagar (India). The data were collected from library users by administering the LibQUAL+ questionnaire in a printed format. Findings It has been revealed that AIL has succeeded in satisfying the minimum expectations of its users...