... for the Customer Service Excellence accreditation. Tracey Stanley can be contacted at: stanleyts@cardiff.ac.uk © Emerald Group Publishing Limited 2016 Libraries Librarianship Measures Information management Performance measures Service standards In 2014, the Research Libraries UK...

.... It will be of use to other corporate librarians and possibly those looking at mixed methods. Aim: Information centres Special libraries Information management Organizations Impact Value Corporate The purpose of this research was to discover whether, and how, the information unit (IU...

... Publications; 134 pp. © Emerald Group Publishing Limited 2009 --> Development Regional development Information management This is a selection of papers presented at the 18th Standing Conference of SCECSAL (East, Central and Southern Africa Library and Information Associations) in Lusaka...

... approach and find creative solutions. Edited by David   Nicholas and Ian   Rowlands . Digital Consumers: Reshaping the Information Profession . London : Facet   2008 . 226 pp. , ISBN: 978‐1‐85604‐651‐0 © Emerald Group Publishing Limited 2009 --> Information...

... of special library services: Special libraries Performance appraisal Information management Library management Strategic management As our information environment changes, information professionals in special libraries are being forced to change their measurement and evaluation processes...

...Linda Banwell G. E.   Gorman (Ed.) . Scholarly Publishing in an Electronic Era: International Yearbook of Library and Information Management, 2004‐2005 . London : Facet Publishing   2004 . 384 pages (hardback) , ISBN: 1‐85604‐536‐6   £60.00 © Emerald Group Publishing...

... Government agency 2005 --> Information management Surveys Organizational restructuring The experiences of two years of impact surveys at the Defence Evaluation and Research Agency (DERA) were reported in December 2000 (Thornton, 2000). In that article it was announced that DERA...