... for improvement. Since the Association of Research Libraries (ARL) discontinued this study's survey instrument, LibQUAL+, a secondary purpose was to discuss information that should be included in the design of future surveys and to start to consider alternative survey instruments. Design/methodology/approach...

... quality among different type of users, gender and academic discipline. Design/methodology/approach A survey method was used, and the data were collected from 998 respondents, which included faculty members, masters, bachelor's and intermediate students. In order to conduct the study, LibQUAL...

...S.M. Zabed Ahmed; Md. Zahid Hossain Shoeb Purpose The purpose of this paper is to assess the psychometric validity of the LibQUAL+® instrument in a developing country context in Bangladesh. Design/methodology/approach This study adopted a paper-version of the original LibQUAL 22 core-items...

...Md. Zahid Hossain Shoeb; S.M. Zabed Ahmed Purpose The main aim of this paper is to examine the extent to which the major public university libraries in Bangladesh are meeting students' service expectations through analyzing LibQUAL+ core items. Design/methodology/approach The survey data were...

...Anil Kumar; Preeti Mahajan Purpose The purpose of this paper is to evaluate the library service quality (LSQ) of University of Kashmir from the users’ perspectives based on the LibQUAL+ model approach. Design/methodology/approach The survey used the LibQUAL+ model to evaluate service quality...

...Christopher Sean Guder Purpose This research was originally conducted as the author’s dissertation work at the Ohio University. The author explored LibQUAL+ results from two separate institutions with different Carnegie Classifications, and therefore different academic missions, to look...

...Michael Thomas Moore Purpose The purpose of this paper is to establish a data mining model for performing sentiment analysis on open-ended qualitative LibQUAL+ comments, providing a further method for year-to-year comparison of user satisfaction, both of the library as a whole and individual...

...Henk Voorbij Purpose One of the aims of the LIBER strategic plan 2009‐2012 was to stimulate the use of LibQUAL+ by European research libraries. The purpose of this study is to investigate how far this initiative has been successful. Design/methodology/approach All 385 LIBER libraries were...