...Mussarat Sultan; Syeda Hina Batool; Muhammad Rafiq Purpose This study aimed to investigate the status of information literacy (IL) competencies of visually impaired students (VIS), challenges being faced by them, and the emerging role of stakeholders (such as libraries, library schools, government...

...Rima Hazarika; K.G. Sudhier Purpose This study conducts a comprehensive scientometric analysis of global research on Information and Communication Technology (ICT) in libraries from 2004 to 2023. It aims to examine publication trends, citation impact, leading contributors, collaborative networks...

...Roswitha Poll Purpose Standardization of library performance measures started in 1994, when several handbooks describing performance indicators had already appeared. The 1st edition of the International Standard ISO 11620 was published in 1998, followed by an amendment 5 years later, both dealing...

... results (Bhardwaj et al., 2023). Information resources Libraries Search engines E-resources DuckDuckGo Search engines are frequent and primary instruments for online content and information searches. Most users are only known to Popular search engines (Meng and Yu, 2022...

...Gloria Bosomtwi Amoah; Mabel Khayisia Minishi-Majanja Purpose This study aims to audit the key performance indicators (KPIs) in Ghanaian university libraries. It aimed at finding out the KPIs used by Ghanaian university libraries and how effective they have been in correcting lapses in staff...

...Roswitha Poll Purpose The purpose of this paper is to define quality criteria for museum work and try to identify indicators for assessing such quality, using the well-known quality indicators for libraries as basis of comparison. Design/methodology/approach In 2016, the first international...

...Christine Madsen; Megan Hurst Purpose The purpose of this paper is to draw a picture of the current landscape of library assessment based on the data gathered in interviews. The authors will focus specifically on the continuum between micro and strategic assessment and share the lessons learned...

...Stephen Town; Tracey Stanley; Jackie Knowles Purpose – In 2014, the Research Libraries UK (RLUK) consortium developed a shared set of customer-focused service standards to be adopted and used by all University Library members. This was the first time that such an approach had been taken across...

... formative and summative, direct and indirect, and course-focussed and institutional-focussed. Having laid the foundation, Chapter 5 discusses the role that academic libraries should play in contributing to student learning outcomes at their institution. It explains why and how specific methods have been...

...J. Stephen Town; Ian Hall; Jessica Stephens; Sarah Kennedy Purpose – The University of York Library, part of its Information Directorate, has successfully run an annual user survey using LibQUAL+ since 2008. The tool has proven invaluable in understanding user needs and measuring improvements...

...J. Stephen Town; Roswitha Poll Purpose – The purpose of this paper is to examine the adequacy of impact surveys for identifying library influence on highly diverse populations. Design/methodology/approach – Projects calculating an economic value of library services have become nearly...

...Clement Oury; Roswitha Poll Purpose The purpose of this paper is to describe the aims and contents of the ISO Report ISO/TR 14873. Design/methodology/approach For more than a decade, libraries have started to “collect the web”. National libraries in particular select, collect and store...

...J. Stephen Town; Karen Tang Purpose The purpose of this paper is to examine the growth in quality assurance maturity within the six Australian and New Zealand university libraries which make up the Libraries of the Australian Technology Network (LATN). Design/methodology/approach The paper...

...J. Stephen Town; J. Stephen Town; Martha Kyrillidou Purpose The purpose of this paper is to define a framework and categorization of the types of evidence required to prove the value and impact of libraries. It questions the limitations of current measurement for library value, and hence...

...Marta de la Mano; Janet Harrison Purpose The purpose of this paper is to give the details of the development of the health libraries standards in England during the last decade; to identify and analyse the main features and innovations of the new accreditation framework published last year...

...Roswitha Poll Purpose The purpose of this paper is to deal with actually available and potential methods for identifying, verifying and quantifying the influence of libraries on individuals and society. Design/methodology/approach The paper gives an overview of methods and procedures that have...

...Michael Heaney Purpose The purpose of this paper is to show the value of measuring usage of cultural heritage materials held by libraries. Design/methodology/approach The paper studies how best to record usage patterns of cultural heritage material. Findings Digitization has been found...

...Miguel Morales; Riadh Ladhari; Javier Reynoso; Rosario Toro; Cesar Sepulveda Purpose LibQUAL is a service‐quality assessment instrument developed by the Association of Research Libraries in partnership with Texas A&M University Library and has been used in numerous institutions. The purpose...

...Maria Borbely Purpose The purpose of this paper is to describe the results of two consecutive EFQM‐based self‐assessments, which were performed in Meliusz County Library of Debrecen, Hungary in 2007 and 2008. At the time of the first assessment the library operated across several scattered...

...Gangan Prathap; Rekha Mittal Purpose The purpose of this paper is to demonstrate the new application of a performance index (p‐index), extending its use to libraries for measuring and evaluating library circulation statistics in terms of quality and quantity of library books usage...