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Keywords: Library and information services
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2020) 21 (3): 109–119.
Published: 19 October 2020
...Rumman Gul; Sufia Khowaja Purpose This study was conducted to provide a detailed report concerning the impression of disabled users’ vis-à-vis satisfaction with the library and information services provided at Aligarh Muslim University (AMU). Design/methodology/approach To conduct...
Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2015) 16 (1): 86–102.
Published: 13 April 2015
...Professor Alice L. Daugherty; Christine Urquhart Purpose – The purpose of the part 1 of the series of Viewpoint papers is to examine approaches to identifying the value of library and information services, using concepts from the marketing literature, and stressing the importance of co-creating...
