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Keywords: Library service quality (LSQ)
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2019) 20 (1): 60–71.
Published: 07 May 2019
...Anil Kumar; Preeti Mahajan Purpose The purpose of this paper is to evaluate the library service quality (LSQ) of University of Kashmir from the users’ perspectives based on the LibQUAL+ model approach. Design/methodology/approach The survey used the LibQUAL+ model to evaluate service quality...
