..., Awareness of Library Services, Library Instruction Programs, Staff Support and Guidance, and Technological Infrastructure and User Satisfaction in the context of a university library. The article provides a theoretically sound and empirically validated model of user satisfaction in academic libraries...

...Enite A. Urhefe-Okotie; Victoria N. Okafor; Osaze Patrick Ijiekhuamhen Purpose This study is aimed at comparing library services and job performances of personnel in public libraries in South-South Nigeria. Design/methodology/approach The study adopted a descriptive survey design using 107...

... assessment Library performance review Library services For the past several years, academic libraries have faced constant challenges, mainly due to the shifts in information technologies, ever-changing user information needs, library budget cuts, and rising costs of electronic resources...

...-based private study options due largely to the disadvantaged living conditions of many students. Design/methodology/approach – A survey of students was conducted to identify how the institutional library is used, what perception students have of the library services and what the service gaps...

... of Nottingham (UoN) aimed at increasing the impact of academic librarians in departments across the university by assessing perception and awareness of current library services and future needs of academic staff. Design/methodology/approach – The WT project was conducted during Spring 2012, comprising...

... libraries in assessing the outcomes of Library Services and Technology Act grants. The third chapter describes a number of methods, approaches and tools that can be used to assess network services and resources, building on the previous two chapters and linking to the next chapter on e‐metrics...

... librarians and library researchers. Over the past 25 years I have worked in Australian libraries, spending much of the period in government legal and science institutions. The use of performance measures and value assessment has been essential to ensure that the library services remained relevant...

...   $100.00 © MCB UP Limited 2003 --> Performance measurement Library services Information resources management Digital libraries This is an important publication, which should be of interest to those interested in the evaluation and performance measurement of libraries...

...Tord Høivik Provides a study of current patterns and trends in reference services based on an analysis of data derived from Ask the Library, a national virtual reference desk that has been operated by Oslo Public Library since 1998. © MCB UP Limited 2003 Library services Public...

... to a consensus “market value” model. In developing the “market value” model one key variable is the relationship of book reads to book prices. A prototype value added schedule gives estimates of value for different library services to compare estimated total benefits with total costs. For UK public libraries...

...Gurdish Sandhu Sheila   Pantry and Peter   Griffiths . Creating a successful e‐information service . London : Facet Publishing   2002 . 169 pp , ISBN: ISBN 1‐85604‐442‐4 © MCB UP Limited 2002 --> Information services Library services Changing...

... behaviors or approaches to service. LibQUAL+™ is unique in that it provides both the opportunity to rethink a library’s service program, as well as a process that compels library staff to consider the importance of, and respond to, user perceptions in the improvement of library services. This paper suggests...

... of the discipline data has been to identify one college as having the most concerns about library services. When data from this college were not considered, overall scores improved. Efforts at improving library services were targeted for this group of faculty and students, and tailored to their needs...

...Rowena Cullen In Chapter 9 the authors argue, with some success, that service quality and satisfaction measures should also be regarded as a form of outcomes assessment. Judiciously used to evaluate library services, and the broader learning and research activities of tertiary institutions...

... serving the same user group there are many differences between libraries in the two sectors. The level of difference is discussed, demonstrating that the quality processes are often diametrically opposed. © MCB UP Limited 2001 National Health Service Library services Quality control...

...Clair Creaser The paper examines the use that can be made of the statistics available to a very large English public library service. It describes a methodology that will identify benchmarks and which could be used to extend examples of best practice available to the authority itself. Extensions...

... the evaluation of HyLiFe diverged from much standard practice in performance measurement, the work of researchers into performance measures for the electronic library proved invaluable to the HyLiFe evaluation officer. © MCB UP Limited 2001 User satisfaction Library services Information systems...