...Abdoulaye Kaba; Ghaleb Awad El Refae; Shorouq Eletter; Tahira Yasmin Purpose The return on investment (ROI) model is a tool used to measure the financial benefits and costs of an investment, in this case, the investment in digital library resources. By applying this model to the AAU digital...

...J. Stephen Town; Ian Hall; Jessica Stephens; Sarah Kennedy Purpose – The University of York Library, part of its Information Directorate, has successfully run an annual user survey using LibQUAL+ since 2008. The tool has proven invaluable in understanding user needs and measuring improvements...

... range of evidence‐collection methods in attempts to show more clearly whether and how greater access to information through public access computing leads to changes in users and their lives. There is still a great deal to be done before a likely move into the realm of systematic measurement of changes...

... goal of this examination was to try out how the metrics of ISO/IEC TR 9126‐4 standard can be applied for measuring quality in use of the software product in a real library environment. Design/methodology/approach This study introduces the results of research which focused on the measurement of user...

...Angela Repanovici Purpose The purpose of this paper is to define the scientific production and productivity, and to present the main indicators for the measurement of the scientific activity. The impact of the research is to be measured and analyzed through citation analysis. Design/methodology...

...Roswitha Poll Purpose The purpose of this paper is to outline the changes in the information world that libraries are confronted with, and how new services are measured to ensure their usefulness. Design/methodology/approach The paper examines the standardised measures for the changing...