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Keywords: Measures
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Journal Articles
Performance Measurement and Metrics (2016) 17 (2): 188–193.
Published: 11 July 2016
... it was agreed that there would be potential for a shared set of measures or standards to be used for benchmarking purposes and to enable libraries to demonstrate their value to their institutions. Findings – The initiative established eight customer-facing service standards which were agreed as being...

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