...Judith Broady‐Preston; Wendy Swain Purpose The purpose of this paper is to report results of a research project which investigated how two UK National libraries categorise their core business purpose together with an assessment of the role and relevance of additional (or value‐added) services...

... document, but might still be slightly changed during the process: Libraries Impact Outcomes Evaluation ISO 16439 National libraries Educational measurement Traditionally, libraries collect and present at least basic data about the input into their services (funding, staff, collections...

...David Hunter Purpose The purpose of this paper is to explore the development of strategic performance indicators at the National Library of Scotland (NLS) over the past two years in response to the introduction of a new corporate strategy and the introduction of an outcome‐based public performance...

...Roswitha Poll Purpose The purpose of this paper is to provide an overview of the new Technical Report ISO 28118 “Performance measures for national libraries”. Design/methodology/approach The paper reports on the mission and main tasks of national libraries as defined by the technical report...