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Keywords: On-call
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2015) 16 (1): 18–27.
Published: 13 April 2015
... the case for removing the librarians from the desk. Data collected since the decision was made has supported the decision to move to an on-call reference desk staffing model. The paper aims to discuss these issues. Design/methodology/approach – The department reviewed and analyzed data on reference...
