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Keywords: Online reviews
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2024) 25 (3-4): 162–180.
Published: 12 November 2024
... is focused solely on Google Maps reviews. Hence, the results cannot be generalized to all online platforms. Reliance on online reviews may not fully capture the views of all the library users. Additionally, the scope of the study is limited to English-language comments, potentially overlooking valuable...
