... undertaken to enhance quality and demonstrate the value and impact of health library and knowledge services. It describes the interventions developed and implemented over a five-year period 2015–2020 and the move towards an outcome rather than process approach to impact and quality. Design/methodology...

...Barbara Blummer; Jeffrey M. Kenton Purpose The purpose of this paper is to examine the literature on student learning outcomes and academic libraries. An analysis of 81 papers revealed the following themes: outcomes assessment of library skills instruction, tools for assessing students...

...Joseph Matthews Purpose – The purpose of this paper is to explore a wide range of performance measures, while acknowledging that of late, outcome measures have become increasingly important. Several initiatives are underway to develop a broad framework and suggest approaches to developing outcome...

.... The main terms are these: output; outcome; impact; benefit; and value. “Output” is usually clearly defined as counterpart to “input”. Nevertheless, in many publications the meaning overlaps with “outcome”, expressing as well the products as the effects of the library. “Outcome...