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Keywords: Outputs
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2015) 16 (3): 211–233.
Published: 09 November 2015
... on how well a library converts its resources into capabilities. Process measures are focussed on efficiency and quantify the time or cost to perform a particular activity (usually reflected in a benchmarking report). Output measures reflect the degree to which a library’s resources and services...
