...-centeredness of library services enabled through technological integration. Design/methodology/approach This study used a quantitative research design to address the objectives. The population consisted of librarians from the public and private sector universities of Pakistan. The data were analyzed using...

...Ayisha Zulfiqar; Ayesha Khalid Purpose This study aims to evaluate students' satisfaction with university library services in southern Punjab, Pakistan, emphasizing their perspective on service quality (SQ). Design/methodology/approach A LibQUAL+® survey with 22 core items was conducted within...

... + instrument were adapted. Findings The results demonstrated that the users expected a higher level of services from the college libraries of Pakistan. The highest desired expectation of the users were related to “library as a place (LP)” dimension, while the lowest expectation was with regards...

...@yahoo.co.in © Emerald Group Publishing Limited 2010 Customer services quality Academic libraries Perception User studies Pakistan The role of libraries has evolved merely from storehouses of books and other tangible artifacts to centers of access to local and remotely held databases...