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Keywords: Patrons
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Journal Articles
Potatoes to patrons: Using a variation of Fisher’s agricultural split-plot model to explore the information control dimension of LibQUAL+
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2017) 18 (2): 96–102.
Published: 10 July 2017
... for relationships between patron types, Carnegie Classifications, and scores across the minimum, perceived, and desired questions of the information control (IC) component of the LibQUAL+ instrument. By comparing results from a library affiliated with a research institution to one from a campus more focused...
