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Keywords: Perceived service quality
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Journal Articles
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2012) 13 (3): 169–182.
Published: 23 November 2012
...Muhammad Jaber Hossain; Anwarul Islam Purpose The study measures perceived service quality (PSQ) associated with user satisfaction of Dhaka University Library (DUL). To identify the service quality users’ needs and expectations were initially identified. Users’ perceptions of current services were...
