... Science Source were searched. Iran Perception Customer satisfaction Quality assessment LibQUAL Library service quality Measuring service quality is a necessity when it comes to planning in the respect of and improving the quality of the organizational services. University libraries...

... quality to both control and enhance it, and take appropriate measures to improve it by identifying causes and origins of service quality defects. Therefore, it is necessary for them to measure clients’ satisfaction rates and discover their perspectives about their expectations/perceptions of services...

... was selected using stratified random sampling through proportional allocation. Findings The results revealed that users' expectations were high as compared to their perceptions, and a discrepancy was found between expectations and perceptions of all 22 SERVQUAL statements. The overall service quality...

...Anna Maria Tammaro Purpose The purpose of this paper is to describe the findings of a survey promoted and financed by Fondazione Rinascimento Digitale about users' perceptions of digital libraries in Italy. The primary objective of the survey was to obtain feedback from users on their perceptions...

... of the studies is a local public library study and the second is a nationwide survey into high school students' information behaviour. Findings The data indicate a discrepancy between the development of (especially) public library services and the perceptions of a library in the mind of both users and non...