...Roswitha Poll Purpose Standardization of library performance measures started in 1994, when several handbooks describing performance indicators had already appeared. The 1st edition of the International Standard ISO 11620 was published in 1998, followed by an amendment 5 years later, both dealing...

...Abdoulaye Kaba Purpose The purpose of this case study is to assess and compare the performance of an academic library, in the United Arab Emirates (UAE), before and during the coronavirus disease 2019 (COVID-19) pandemic. Design/methodology/approach The study is based on data collected from...

... 10 11 2017 13 12 2017 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Literacy Assessments Performance Outcomes Accreditation Information One responsibility of academic librarians centers on teaching students information...

... was not a stand-alone performance model but an all-encompassing service delivery model, which would enable us to design and deliver service offers which would inspire engagement to evidence the value and impact of that engagement in a wider institutional context. This evidence was imperative for a number...

... of a self‐organizing map, academic library data were clustered and visualized. Analysis of the library data was conducted through the computation of a “library performance metric” that was applied to the resulting map. Findings Two areas of high‐performing academic libraries emerged on the map. One area...