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Keywords: Performance management
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Journal Articles
Articulating value and impact through outcome-centered service delivery: The student and learning support experience at the University of Sunderland
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2018) 19 (1): 2–11.
Published: 05 February 2018
... driving our outcome-focused service culture and ensuring that our approach to capturing evidence was agile and timely. Academic libraries Performance management Strategic marketing Counselling Higher education Student services Reflecting upon our existing performance model, we shaped...
Journal Articles
Developing a Quality Model at University Library Services Sunderland
Available to Purchase
Journal:
Performance Measurement and Metrics
Performance Measurement and Metrics (2014) 15 (1-2): 50–57.
Published: 08 July 2014
... Higher education Customer relationships Strategic marketing Quality Performance management “Increasingly […] University leaders will challenge the university as a whole, and individual departments, to answer the question, ‘What's so special about you?’ In other words, universities...
