... management system for measuring and controlling the performance of various activities. Key performance indicators Higher education Performance measures Indicators Accreditation standards Input resources © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights...

... at: stanleyts@cardiff.ac.uk © Emerald Group Publishing Limited 2016 Libraries Librarianship Measures Information management Performance measures Service standards In 2014, the Research Libraries UK (RLUK) consortium undertook an initiative to develop and implement a shared set...

...Joseph Matthews Purpose – The purpose of this paper is to explore a wide range of performance measures, while acknowledging that of late, outcome measures have become increasingly important. Several initiatives are underway to develop a broad framework and suggest approaches to developing outcome...

... of managing the project, findings are consistent with those reported in the administration of other benchmarking projects. The libraries are in the early stages of developing a series of common international performance measures. It is evident that learning more detail about assessment processes used across...

..., a framework like the balanced scorecard, which ISO 11620 mirrors, encourages innovation and a culture of assessment (Self, 2003). Assessment Standards Performance measures This activity illustrates how the implementation of this ISO standard builds a strong foundation for ISO 16439...

... the original plan. Findings The balanced scorecard restructured the eight pathways into four perspectives to create an aligned, cause‐and‐effect strategy. The original plan had too many themes to manage and lacked a cohesive strategy. Performance measures proved more meaningful and manageable in measuring...

... exists in measurement processes of information services, as it is the first study shedding light on evaluation methods in academic libraries in Oman. © Emerald Group Publishing Limited 2012 Sultanate of Oman Academic libraries Information services Performance measures Measurement methods...

... in their strategic thinking, future planning and performance measurement. Design/methodology/approach This is a qualitative interpretive study, using a collective case study methodology, with the National Libraries of Wales and Scotland as the core cases. Semi‐structured interviews were conducted with senior...

...Marcel Chiranov Purpose This paper aims to describe the main impact and performance measures employed by the Global Libraries – Biblionet Romania programme (GL‐Biblionet) and reports on the pilot application of a pop‐up survey designed to provide focused user‐feedback to inform the development...

... and civil servants, and by students and pensioners. Ugne Rutkauskiene can be contacted at: ugne.rutkauskiene@kf.vu.lt © Emerald Group Publishing Limited 2010 Assessment Performance measures Latvia Lithuania Libraries In the past ten years a lot of money has been invested...

.... Originality/value The paper reports a journey of growth and development in performance measurement in a major national library, offering an example for similar libraries worldwide. David Hunter can be contacted at: d.hunter@nls.uk © Emerald Group Publishing Limited 2009 Performance measures...

... The Customer Value Discovery methodology is most often used in the commercial sector. This paper explores its potential in the not‐for‐profit sector in the context of a university library service. Customer service management Customer satisfaction Performance measures University libraries...

... libraries South America Performance measures Library management Function evaluation This work was conducted as a preliminary to the preparation of a doctoral dissertation that aimed to adapt and improve those methods used to evaluate Brazilian university libraries (Lubisco, 2007). A study...

...Roswitha Poll Purpose The purpose of this paper is to provide an overview of the new Technical Report ISO 28118 “Performance measures for national libraries”. Design/methodology/approach The paper reports on the mission and main tasks of national libraries as defined by the technical report...

...Roswitha Poll Purpose The purpose of this paper is to present the new edition of the IFLA handbook Measuring Quality that since its publication in 1996 has influenced performance measurement in many countries. Design/methodology/approach The approach used is to acquaint librarians...

... over a number of years in the use of services such as the information desk service and information skills classes, has informed significant decisions on the future management of the services. © Emerald Group Publishing Limited 2008 Academic libraries Statistics Performance measures...

... toward evaluation activities. Findings The paper finds that the possible obstacles to creating a positive climate for performance measurement in the Croatian library and information science community might be, among other things: insufficient number of staff, inexperience and lack of skills needed...

.... The UK's Society of College, National and University Libraries (SCONUL) Working Group on Performance Improvement (WGPI) has a brief to provide tools and support for members undertaking performance measurement. Following a 2005 survey of UK HE library directors which identified an increasing need to review...

... chapters cover all the fundamentals of performance measurement including newer areas like benchmarking, standards, balanced scorecard, impact on users and social and economic impact. All the chapters include useful references to important resources, mostly in form of annotated references to websites...

... be contacted at: pollr@uni‐muenster.de © Emerald Group Publishing Limited 2007 Libraries Performance measures Quality indicators Benchmarking Quality or performance measures have been used for a long time in libraries and have been described in handbooks and ISO standards. From being...